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Retail Staff

Placing a Special Order

5/30/2020

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Lightspeed - click on:
  1. ​SALES (go back to main menu, sales again) 
  2. SPECIAL ORDER 
  3. ENTER CUSTOMER NAME
  4. ENTER THE ITEM
  5. +ADD
  6. PAYMENT (50% deposit or more)

​PAYMENT: 
​A) ADD DEPOSIT (Enter the deposit amount)
B) OK (Enter payment option) 
​C) FINISH (Print or email the receipt) 

​You can add items they like to purchase to the special order, just in step 2 you will notice two options, SPECIAL ORDER & SALE

​Add deposit is to be selected regardless is they are paying deposit or the full balance
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Jackson Ultima Videos

12/23/2017

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New Jackson Ultima videos, including new products, fitting procedures etc. Click HERE to view.
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Skate Fitting Waiver

11/24/2017

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Every so often parents and/or skaters will insist on purchasing skates that are outside our recommendations. It is important that staff provide information on getting a good fit and an appropriate model for that skaters height, weight and ability. Should the customer insist on going against North Edge staff recommendations, it is of critical importance the customer read and sign the Skate Fitting Waiver. Following this process waivers must be placed in the Skate Fitting binders for future reference. A note on the customers account must also be made.
Skate Fitting Waiver
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Consignment Policy

8/20/2017

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Starting August 20th 2017 we are implementing a mandatory online form for all customers wanting us to put their items on consignment. 

​You can fill it in for the customer or ask them to do it. 
​The form is located on the RETAIL page of our website. HERE

Once the form is filled in and we receive the email, the email should be filed in to a folder (Consignment)  This is where Brenda will be able to find them when she is adding their items in to POS inventory and consignment tracker. 

​Thank you
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Program Registration in Lightspeed

8/17/2017

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All registration must be recorded in the POS (Lightspeed) customer name must be entered with phone and email (we do not send email other then notices regarding the program) customer type is "NE Skating".

​The inventory is entered under each program name. Just search LTS, or JFFH, Adult Skate etc
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Inventory Notice

8/11/2017

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All inventory must be ordered within the Lightspeed system. 
​Once the order is received it should be checked that items received match the items ordered! 
​If you are not sure, please ask Dino, do not put items on the floor if you are not sure they have been received properly. 
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Special Event Procedure

7/15/2017

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  1.  The interested party must first contact Susie at the city to secure ice. We do not have allocated ice for Special Events.  (Payment for ice gets paid to the city)
  2. Once they have secured the ice they are to fill in our form
  3. Event category  (company or non-profit fundraiser). In either case we do not charge admission, as they are paying for the ice, we just charge labor rate and any rentals. 
​Company 
  • They pay us labor rate 
  • They decide if they want to pay for all rentals or if they will make their guests pay individually for them 
Non-Profit
  • ​They do pay labour rate
  • ​They can decide if they make it all free and collect donations for people, or we can charge usual rental fee and give them the cheque after the event. ​
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    Retail Staff

    Review this page for important updates relating to our Retail Store.

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  • HOME
    • FAQ
  • RETAIL
    • Special Orders/Request
  • SKATES & SHARPENING
    • BOOK APPOINTMENT
    • Skate Fitting Form
    • *NEW* PIC Skate
  • CLUB SERVICES
    • On-Site Request Form
    • On-Site Feedback Form
    • Club Jackets & Team Wear
  • PROGRAMS
    • Public Skating
  • Subscribe