Payment Methods

Payment Methods Policy

1. Introduction

   • In store, customers can pay at the till. Online, customers can pay via their computer or their smartphone device. 
   • Statement on the security measures in place to protect transaction data. 

2. Accepted Payment Methods

   • List of all accepted payment methods (e.g., credit cards, debit cards, digital wallets, bank transfers, cash on delivery, etc.).
   • Specific brands or types of credit and debit cards accepted (e.g., Visa, MasterCard, American Express).

3. Payment Processing

   • Explanation of how payments are processed, including any third-party payment processors used.
   • Information on when the customer’s account will be charged (e.g., at checkout, upon shipment).

4. Currency Accepted

   • List of accepted currencies for payment.
   • Details on how currency conversion is handled if applicable.

5. Payment Security

   • Description of encryption and security protocols used to secure payment information.
   • Certifications or compliances met by the payment system (e.g., PCI DSS compliance).

6. Invoice and Receipts

   • Information on how and when invoices and receipts are provided (e.g., emailed post-purchase, available in account dashboard).
   • Details on how to request a duplicate or detailed invoice if needed.

7. Failed or Declined Payments

   • Common reasons why payments might fail or be declined.
   • Steps for customers to take if their payment is unsuccessful (e.g., checking card details, contacting their bank, trying an alternative payment method).

8. Subscription and Recurring Payments

   • If applicable, details on how subscription or recurring payments are managed.
   • Procedure for updating payment details for ongoing subscriptions.
   • Information on how to cancel recurring charges.

9. Privacy and Data Use

   • Outline of how customer payment information is used and stored.
   • Details on sharing payment information with third parties, if any.
   • Link to the full privacy policy for more detailed information.

10. Contact Information

    • How customers can get support with payment issues (contact numbers, email addresses, etc.).
    • Hours of operation for customer support.